Solutions

TECHNOLOGY

Drive new growth through marketing insights delivered in real-time at unrivaled scale

With Knowesis your organization can make instant, data-driven decisions, enabling precise, personalized engagement across all channels at unrivaled scale.

With a proven track record of successful integrations throughout APAC, and an unrivaled ability to process up to 11 billion transactions per instance daily, our solutions are your opportunity to unlock new growth for your organization. Here’s how we do it

Audience Segmentation

Unify

Seamless data, secure identity, trusted privacy

Unlock the power of your data. Unify seamlessly, identify accurately, and protect with confidence

Data Unification

Seamless Data Integration at Scale

Unlock the full potential of your data with pre-built data connectors that simplify the integration process of both batch and real-time streams. Seamlessly bring together data from every customer touchpoint, backend operational system, and third-party platform—all into one unified platform. Support high-volume, high-velocity, and intensive data processing with auto-scaling capabilities to meet the most demanding requirements. Plus, our intelligent data filtering ensures that only clean, valuable data enters your system, maintaining the highest levels of accuracy and integrity.

ID Management

Unify Identities for Accurate Profiling

Maintain a unified and persistent customer profile by consolidating identities across various systems. With our advanced ID Management solution leveraging deterministic matching, disparate data points are accurately connected and merged to create a single, comprehensive view of each customer. This enhanced capability allows you to track and gain deeper insights into customer interactions across platforms, enabling you to deliver more personalized experiences tailored to each customer’s unique journey.

Data Privacy

Establish Trust with Privacy Protection

Protect your customers' information with our advanced data encryption and privacy features, ensuring secure storage and transmission of data while safeguarding against unauthorized access. Manage customer consent effortlessly with a unified view of preferences across all channels, providing customers control over their data and allowing real-time updates to comply with global regulations like GDPR and CCPA. Build trust and deliver personalized experiences while ensuring full compliance and data integrity.

Discover

Elevate your customer experiences with real-time insights, dynamic segmentation, and powerful AI models

Empower your marketing with real-time insights. Discover Event Detection, AI-powered Audience Segmentation, and advanced AI Models to engage customers at the perfect moment, personalize experiences, and drive conversions.

Event Detection

Engage at the Right Moment with Real-Time Insights

Harness the power of our advanced real-time Complex Event Processing (CEP) capabilities to engage customers precisely when it matters most. Our platform continuously analyzes multiple real-time data streams to identify meaningful patterns, correlations, and sequences in customer behavior as they happen. Instantly trigger personalized actions or alerts based on these insights. With CEP, you can enhance decision-making, respond faster and more proactively to customer needs, improve customer satisfaction, and optimize engagement by acting in the right moment.

Audience Segmentation

Drive Conversion with Dynamic Segmenation

Boost engagement with dynamic segmentation that leverages customer demographics, behaviors, and real-time interactions. Our Audience Analysis feature empowers marketers to create highly precise segments with live data previews, ensuring alignment with business goals and customer needs. Effortlessly integrate these segments into personalized campaigns to strengthen customer relationships, making each interaction more impactful and driving higher conversion rates.

AI Models

Elevate Customer Experience with AI Models

Elevate customer experience and drive conversions with AI models that leverage real-time data to determine optimal engagement strategies. Our platform empowers marketers to seamlessly deploy and integrate AI outputs into event detection and customer segmentation, creating campaigns that anticipate customer needs and adapt to their current state. This approach enhances engagement, personalizes interactions, and significantly improves both customer experience and campaign performance.

Activate

Empower your marketing with automated offers, omni-channel orchestration, and real-time customer insights.

Streamline offer management, automate processes, deliver seamless omni-channel experiences, and gain real-time insights into customer interactions.

Offer Management

Accelerate Engagement with Automation

At the heart of our platform, Offer Management boosts efficiency and productivity by automating the complex tasks of conversion tracking and fulfillment. Marketers can effortlessly set exclusion rules, select delivery channels, personalize messaging, and monitor each offer’s journey—from impression to conversion. With integrated reward fulfillment, customers receive instant rewards and notifications upon offer conversion. These real-time capabilities enhance customer experience, ensuring seamless engagement and delivering impactful marketing outcomes.

Orchestration Hub

True Omni-Channel Expreience

Our Orchestration Hub enables a genuine omni-channel experience, supporting customer engagement across channels like email, SMS, mobile app, call center, and more. With granular control over contact policies, you can set precise engagement rules to prevent customer fatigue. Combined with comprehensive interaction trails, this ensures communications are timely, relevant, consistent, and impactful across every channel. The platform’s customizable mediation layer seamlessly integrates with third- party and legacy systems, adapting to your unique business environment for cohesive, high-quality engagement at scale.

Engagement History

Real-Time Visibility Across Touchpoints

Our Engagement History feature provides detailed, real-time data on all offer contacts and responses at the individual customer level. It records each offer's contact, response, and conversion, along with essential details like channel, message, conversion time, and reward fulfillment status. This comprehensive visibility integrates seamlessly with customer care systems, allowing agents to obtain the required information and respond effectively to customer inquiries. Exportable to data warehouse, thes historical data empowers marketers with deep insights for campaign analysis, enabling continuous optimization of engagement strategies.